FAQs

We offer over 300 Butchery items and more than 1200 Deli & Kitchen products, as well as an array of Non-food kitchen essentials. If you’re unsure that we stock a particular item please give us a call on 01986 782241 or email contact@cleveleysfoods.co.uk

Wherever possible, we source products from local suppliers, supporting local businesses while ensuring they meet our high standards for quality and availability. To maintain the quality and consistency our customers expect, we also work with trusted suppliers across the UK, Europe, and beyond when needed. This includes specialties such as Belgian chocolates and pastries, and Spanish and Italian cured meats.

We pride ourselves on holding strong and competitive stock levels. Rest assured, if something isn’t in stock, we do our best to proactively let you know as soon as possible, this is something many of our competitors cannot offer. We aim to give you a clear lead time on any item that may not be available.

Yes, we can often source products quickly and efficiently through our large supplier network, just ask us – we are always happy to help.

Yes, we do not require a minimum order, apart from in very rare circumstances, which would be communicated with you in advance.

Absolutely. Our premium service is designed to be flexible, so you can order as often as you like.

We offer 30-day payment terms, weekly or payment on delivery. We accept BACs transfers, card payments (just phone into the office) or cash, given to our delivery drivers.

We do, subject to approval. Once you have returned the completed forms to us, our accounts team will notify you once your account is open. In the meantime, you can still place orders with us on a payment on delivery basis. You can apply for a wholesale account by completing our quick online form here.

Yes, we offer free delivery, typically with no minimum order value and deliver 6 days a week – Monday to Saturday.

We deliver all across East Anglia and beyond. Please do get in touch with us on 01986 782241 or fill in our contact form here to discuss your requirements, we will always do our best to help.

If there are ever any problems with your order, please let us know as soon as possible and we’ll aim to resolve it quickly and efficiently. We accept returns on unused items in original packaging (if possible), where we will endeavour to raise a credit. Subject to our returns policy. Contact us to arrange this.

We have been based in the Suffolk countryside, just outside Halesworth since 1962. Independent and family owned, we focus on providing high-quality products alongside consistent, reliable and responsive service to our customers. We have a fleet of 16 temperature-controlled vehicles covering East Anglia and beyond and have a workforce of over 70 local employees.

The simplest way to order is through our online shop, applying for a wholesale account is really easy - just apply by filling in the form here. If you have a preference to place orders over the phone or by email you can call us during our open ours to speak with one of our team directly, leave a voicemail if its out of hours or email your order to contact@cleveleysfoods.co.uk

Our office hours are: Monday to Friday 6am-2pm and Saturday 6am-12pm.